Know what happens next.
Direct answers about fit, scope, payment, professional boundaries, and the client journey.
Straight answers. No hidden funnel logic.
The signed agreement or service confirmation controls the final scope and terms for any purchase.
01Is the private fit call the same as the paid Performance Consultation?
No. The no-charge private fit call is used to determine mutual fit and the right next step for coaching or a custom engagement. The $150 Performance Consultation is a standalone 60-minute strategy service for someone who wants expert direction without applying for ongoing coaching.
02Do virtual clients pay travel rates because they live out of state?
No. Standard virtual prices apply regardless of where the client lives. Travel pricing applies only when SMB Performance physically travels or makes limited appointments available while already in an area.
03What happens after I purchase an individual service?
Fixed-price services can be purchased directly through secure Stripe checkout. Payment starts the intake process; it does not by itself reserve a date or time. SMB follows up with the appropriate questionnaire and scheduling steps. Coaching, travel, and corporate engagements are reviewed before payment.
04Are payment plans or financing available?
Private Coaching includes the exact pay-in-full and three-payment options shown on the site. The three-payment option has a higher total and currently requires a separate approved invoicing schedule; automated Stripe Checkout is pay-in-full only. Third-party financing may be offered only after an approved provider is connected, and approval and terms belong to that provider.
05Is a DEXA scan included with coaching?
DEXA guidance and review may be used when appropriate and available. The scan itself is paid directly to the testing provider unless the signed SMB agreement expressly states otherwise. The provider determines eligibility, safety screening, availability, and pricing.
06Does SMB sell, prescribe, or manage peptides or medication?
No. When relevant, SMB may provide high-level, non-medical performance-optimization education and help a client prepare questions for an appropriate licensed medical provider. Diagnosis, prescribing, dispensing, injection instruction, and medical management are not included.
07Can a business treat an SMB engagement as a tax deduction?
SMB can provide accurate invoices and service documentation. Tax treatment depends on the purchaser, purpose, jurisdiction, and applicable law. A qualified tax professional—not SMB—must determine deductibility.
08Are outcomes guaranteed?
No specific physiological or business outcome is guaranteed. SMB defines the service scope, tracks appropriate progress markers, and adjusts strategy according to the engagement. Client actions, starting points, health, schedule, and other factors affect results.
09How are cancellations and rescheduling handled?
The applicable scheduling, cancellation, and rescheduling terms are provided in the signed agreement or service confirmation before payment. Custom travel and corporate engagements may have additional terms because preparation and travel commitments are involved.
10How is a corporate or travel engagement priced?
SMB first defines the audience, objective, location, timing, and deliverables. Starting prices are shown on the site. Client-requested travel also includes approved travel expenses and a separate $500 opportunity fee for each required travel day.
